Colnatec Helpdesk

Eon™ 16

• Is my current software the latest version?
• Getting started with Eon™
• Using an Alternative Power Supply
• Using Front Panel Controls of Eon™ Software
• Eon™ Status Display Elements

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Eon-LT™ 0

Tempe™ 0

Phoenix™ 0

Crystals 2

• Which crystal do I need?
• Do your crystals work with other devices?

Oscillator 1

• Oscillator Cable Length Restriction

Eon™ 7

• Why am I getting noise in my readings?
• Cleaning process fails to occur at predetermined temperature
• The selected COM port isn't working
• Unable to select “Temp Ctrl” or “Cleaning”
• Frequency reads 0

View all 7

Eon-LT™ 2

• Frequency reads -2
• Eon-LT™ Undetected by Software

Tempe™ 7

• Tempe™ providing inaccurate temperature readings
• Tempe™ heater unresponsive
• Crystals breaking prematurely
• Weak Crystal Reading
• Insufficient Heat Conduction

View all 7

Phoenix™ 0

Quick Reference Guides 4

• Tempe-System-PC™
• Phoenix™ Thin Film Sensor
• Eon-LT™ Thin Film Monitor
• Eon-ID™ Thin Film Controller with Built-In Touchscreen

User Manuals 9

• Eon-ID™ User Manual
• Eon-ID-H™ User Manual
• Eon™ Controller User Manual (pdf)
• Eon™ Monitor User Manual (pdf)
• Eon-LT™ Controller User Manual (pdf)

View all 9

Facilities Requirements 1

• Facilities Requirements

Video 1

• Loading Crystals into Infinity™ Multi-Crystal Thin Film Sensor

Lead Time 1

• What are typical lead times?

Ordering 2

• How do I place an order?
• Can you accommodate rush orders?

Payment / Billing 1

• Do you accept credit cards?

Shipping 2

• How do you ship my order?
• How can I track my order?

Return Policy 1

• Product returns/refunds

Contacting Colnatec 1

• Contact Colnatec

Product Registration 1

• Product Registration Form

FAQs 1

• Support FAQs